The key to quality security guard service is training, training and more training. Whether on site or in a classroom, team building and skill development is an ongoing process for our security guards. Titan has created a structured training program for all new and long-term team members:

New Hire Orientation (3 hour classroom)

• Customer Relations & Phone Etiquette
• Firearm & Site Safety
• Company Operating Procedures
• Chain of Command
• Standards of Conduct & Dress
• Employee Benefits
• Respectful Teamwork
• Legal Issues in the Workplace

Initial On-Site (16 to 24 hours)

• One-on-One Direct Supervision
• Customer Service & Gate Access
• Site Specific Protocol
• Problem Solving Techniques
• Deterrent Armed & Unarmed Patrol Procedures
• Emergency Medical Protocol
• Firearm Safety

Cross Training (40 hours On-site)

• Computer Systems
• Traffic Enforcement
• Report Writing
• Radar Procedures
• Radio/Telephone Etiquette
• Alarm Response
• Vehicle Operations & Maintenance

CPR/AED HeartSaver (8 hour classroom)

• Adult/Adolescent/Infant CPR
• Heimlich Maneuver
• Automatic External Defibrillator (AED)

First Responder (40 hour classroom)

• CPR/AED Review
• Basic First Aid
• Airway Management

Mock Scenarios (1-2 hour / weekly onsite)

• Handling Medical Calls and Alarms
• Vehicle Stop Methods
• Firearm Safety
• Radio Procedures
• Confirmed Burglary Response
• Tactical Golf Cart Procedures
• Natural Disaster & Civil Unrest
• And more

Bi-monthly Management Leadership Training (8-16 hour classroom)

• How to Manage Difficult People
• Streamlining Your Employees Performance
• Conducting Effective Performance Evaluations
• Training The Ultimate Supervisor
• Building a Better Team
• Power Communication

Titan's commitment to its clients and officers is reflected in the company's dedication to training. Just like our officers' process of skill development, Titan's training programs will continue to evolve in order to keep ahead of ever changing industry standards.