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Titan International Security Services
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1975 Sansbury Way Ste. 102
West Palm Beach, FL 33411-1928
561.296.3893 / 561.296.3895 fax
License #: A2800110 & B2400149

Employee of the MonthEmployee of the Month
Titan is proud to recognize its outstanding team members. The following officers have been picked by the management team as Employees of the Month:

 

July 2016

Captain Uneetra Sutton

Nikki Sutton has been appointed "Officer of the Month" due to an email we received from the Property Manager of our site in Boca Raton, Saturnia, upon receipt of this accommodation, our Chief Operations Officer Immediately passed the news on to everyone at Titan's Headquarters, and will also put it on the agenda of our next quarterly supervisor meeting so her peers can show her they also support and commend her promotion and transfer.

Nikki was very recently promoted to the rank of Captain and was transferred to a high-end community where she supervisors the entire staff of licensed security officers without the need of a second in command on site. Nikki leads by example, she shows each member of her staff Titan's commitment to our clients, it is reflected in how she runs the access control for the community, she runs the gatehouse single-handedly during one of the busiest times of the day/week (if not the most busy) while simultaneously managing her team's performance, communicating effectively with them as well as with our client, residents, guests, vendors, and Management through Titan's Corporate office. Communication is the key to success, Saturnia's Property Manager must agree, as he wanted to recognize Captain Sutton for going above and beyond time after time.

Omar Rodriguez, Castle Management, Property Manager of Saturnia Homeowner's Association of Boca Raton: "She made a big impact when she fiirst started and she has done a great job building on her momentum. Wish we had more officers like her."

Great Job Captain Sutton!!

 

March 2016

Brian Ouellette

Officer Ouellette has been nominated for Officer of the Month for going above and beyond. We received a complimentary letter for Officer Ouellette from a resident in regards to his fast response and care of the community during a horrible storm we received on Saturday March 19th 2016. Officer Ouellette, during the storm, stayed on top of the roadways clearing the drains and even assisting with the removal of a tree that fell, blocking the street during the storm. Officer Ouellette has worked tirelessly to keep the roadways safe at Golf Village. He has always provided the highest level of service to the members and guests of our community, continuously striving to uphold and enforce its rules and regulations. Officer Ouellette's professionalism, knowledge, and dedication reflect Titan International Security Services, Inc.'s overall dedication to the safety and well-being of our residents.

 

May 2015

Lieutenant Travis Smith

Lieutenant Travis Smith has been nominated for Officer of the Month because of his quick and efficient decision making. On Saturday May 9th, the patrol vehicle was having mechanical issues and he decided to call his personal AAA service for immediate assistance. His actions showed that he is willing to go that extra mile for Titan International. Lieutenant Smith is well respected by both the client and his co-workers and is an invaluable member of the Titan team.

 

March 2015

Brian Ouellette

Officer Brian Ouellette is nominated for officer of the month for his quick response to a medical call at a resident's home that had fell and hit her throat on the corner of her dresser. Officer Ouellette immediately contacted EMS and they arrived shortly after and transported the resident to the hospital where she had emergency surgery to her throat. The resident's daughter said that Officer Ouellette's quick and caring response saved her mother's life. It was also disclosed that Officer Ouellette continually followed up with the family to see how she was recovering. Officer Ouellette's professionalism, knowledge, and dedication reflect Titan International Security Services, Inc.'s overall dedication to the safety and well-being of our residents.

 

January 2015

Travis Smith

The Corporate office received a phone call from a property manager at one of our sites. She wanted to express how impressed and above and beyond Travis Smith handled a recent situation. Her comments towards him were all positive, from proper report writing to obtaining all the necessary details to communicating with the property manager on the incident. Travis Smith has been exceptional and truly a great asset to the Titan team. Way to go!

 

October 2014

Ryan Csobor

Officer Ryan Csobor is an outstanding member of the Titan team and was unanimously voted as the Officer of the Month for October at our recent Supervisors meeting. Since joining our staff in 2005, Ryan has always been an asset to the company. Along with his positive attitude and exceptional communication and interpersonal skills, he consistently demonstrates the expected level of Titan professionalism day in and day out while performing Access Control during our busy day shift.

 

April 2014

Ralph Serranon

Officer Ralph Serrano is an outstanding member of the Titan International Security Services, Inc. team, he was unanimously voted as the Officer of the Month for May.

Officer Serrano is highly motivated and demonstrates outstanding communication and interpersonal skills whether with the Client, residents and guests, and or his peers. His exceptional performance while at work is infectious to the entire staff. His attendance and punctuality is unblemished and he is always willing to help out, whether to accommodate other officers with shift changes or readily volunteering for new assignments.

Officer Serrano excels at the 4 major positions he is trained in (Gate Access, Dispatch, Road Patrol and Tactical Operations Response Team.) As an Emergency Medical First Responder he manages the medical inventory and medical equipment. He takes pride in keeping the community he services safe.

Officer Serrano is revered by both the Client and his co-workers. He takes a great deal of pride in his work and plays a valuable role within Titan International Security Services Inc. team.

 

July 2013

Ron Rosen

Officer Rosen has been with Titan for several years. During this time, he has been an outstanding employee and a true team player. He has the qualities that Titan looks for and requires in all employees. Recently, Officer Rosen went above and beyond his normal scope of duties when he received a distressed call to assist a homeowner within our community that is terrified of insects and needed help removing them from her home. Officer Rosen saved the day and the resident was kind enough to contact our community manager and corporate office to express her gratitude for Officer Rosen's help. This is an important reminder that the little things matter to our residents and Officer Rosen has demonstrated that. Great job Ron!

 

November 2012

Luisa Alvarez

I would like to commend S/O Luisa Alvarez for an excellent job done. She handled a dangerous disturbance that occurred on property recently during her shift. She followed security procedures and responded quickly enough to avoid a serious situation. Residents were impressed by her professionalism and she was commended by the Property Manager for her thorough reports and was thankful for the outcome of events.

 

August 2011

Officer Daniel Murphy

S.O. Daniel Murphy is an exemplary employee of our Security team. He has an outstanding attendance record; and is reliably professional in appearance and demeanor as he interacts with his peers, residents and guests to our facility. He ensures that our team accomplishes it's key goals. As his immediate Site Supervisor, I'd like to personally thank S.O. Murphy for his attention to detail and for the level of commitment he has made to both this facility and to Titan. As either a Field Training Officer, Patrol Officer or Access Control Officer, he consistently provides a proficient quality of service.

 

July 2011

Officer Ralph Serrano

Officer Ralph Serrano is an outstanding member of the Titan team and was unanimously voted as the Officer of the Month for July at our recent Supervisors meeting. Officer Serrano is highly motivated and demonstrates outstanding communication and interpersonal skills with the Client, residents and guests. His exceptional performance while at work is infectious to the entire staff. His attendance and punctuality is unblemished and he is always willing to help out, whether to accommodate other officers with shift changes or readily volunteering for open shifts.

Ralph excels at our 3 major positions, including Gate Access, Dispatch and Road Patrol and he constantly displays a positive attitude and a professional appearance. He has also recently completed the First Responders training program. Officer Serrano is revered by both the Client and his co-workers as well. He takes a great deal of pride in his work and plays a valuable role with The Titan International team.

 

June 2011

Officer Darling

It is with great pleasure that Officer Darling be nominated as officer of the month for June 2011. Officer Darling displays a professional manner, politeness and a reassuring demeanor. She continuously performs at a level of proficiency that is outstanding. Via e-mail to Scott Duchene, a guest of a resident spoke highly in regards to Officer Darling's professionalism, appearance and politeness. Officer Darling is well respected by both our client and co-workers and is a valuable asset of our Titan team.

 

May 2011

Sgt. James Ramirez

On April 26th, 2011 at approximately 7:40pm, Security was dispatched for a fire alarm at resident's home within the Woodfield Country Club. Upon arrival, Fire Rescue was immediately dispatched due to the visible signs & smell of smoke in the air. A perimeter check of the home to determine if the residents were inside revealed an unsecured rear door and again there was visible heavy smoke coming from the kitchen area within the home. Sgt. Ramirez entered the home through the unsecured door and was able to find his way through the dense smoke and found a pot burning on the stove top with a full flame on the burner. Sgt. Ramirez immediately turned the burner off, removed the pot and was able to open several windows to ventilate the area.

Fire Rescue responded and set up a large fan at the main entrance to the home to further assist with the smoke removal. The residents were contacted by security and arrived home shortly after and spoke with Sgt. Ramirez regarding the incident.

Sgt. Ramirez has demonstrated initiative, professionalism and dedication. His quick thinking and actions reflect Titan International's overall dedication to the safety and well being of residents.

The resident was extremely grateful for the heroic actions of Sgt. Ramirez as well as the entire security staff working that evening.

 

March 2011

Officers Jacques and Martin

The purpose of this letter is to inform you of an excellent job Jacques and Martin did responding to a possible home invasion at our house in Boca Isles South.

When we were in Lake Barrington, Illinois our security system went off in our house in Boca Isle South. When I called the guard station, Martin took the call and immediately dispatched Jacques to our house. Within minutes, Martin called me back and told me that Jacques walked the property and everything was O.K.

It turned out that one of the sensors malfunctioned setting off the alarm. More importantly, this could have been a real situation and the quick action taken by these two individuals was impressive.

 

February 2011

Officer Conrad Wilbur

Throughout the month of February, Officer Wilbur was instrumental in covering numerous open shifts and vacation requests at various sites. He recently assisted a distant site and traveled 90 minutes each way from his Jupiter home.

He consistently performs at a high level, month after month. His work ethic and cooperation with his co-workers has gained him respect from both his peers and his supervisors.

Congratulations to Conrad on his selection as Officer of the Month for February 2011.

 

January 2011

Richard Castiglia

Captain Castiglia was instrumental in the apprehension of two suspicious individuals. On January 26, 2011 at 11:30 p.m. while patrolling the community the Captain noticed two white males approx 18 years old wearing dark clothing walking down West Village Way. Captain Castiglia immediately challenged these individuals questioning them and asking them for identification in which they stated they where guests of 110 Island Way. That immediately red flagged Captain Castiglia and he brought both individuals up to the gatehouse where he contacted Jupiter Police Department.

J.P.D arrived and after further investigation they informed us that the two individuals parked their vehicles in the Winn Dixie plaza and gained entry from the rear of the plaza. A search of the individuals and their vehicles came up with nothing. The individuals had no previous criminal records, but J.P.D. determined that there was probable cause and both where arrested for trespassing and loitering.

Captain Castiglia has demonstrated initiative, professionalism and dedication. His actions reflect Titan International's overall dedication to the safety and well being of residents.

Sgt. Jon Breger

I'm a police officer with the Boca Raton Police Department and wanted to inform you of the thorough work one of your security officers performed this past weekend. I was dispatched to a domestic disturbance on Saturday morning (January 22) in which a 13 year old juvenile ran away from his mother while they were waiting for Saturday detention at Omni Middle School. I informed my communication center to contact security in the event the juvenile ran into the community. Security officer Sgt. Jon Breger responded towards the Jog entrance and made contact with the mother who was in her vehicle just outside the exit gate. She appeared very upset over the situation and Jon comforted the mother the best he could. Jon was able to contact the juvenile via his cell phone after numerous failed attempts by the mother. Jon informed me that he was on the phone with the juvenile who gave Jon his location (behind Walgreens) for me to relay it over the radio so units can check for him.

We were able to locate the juvenile and reunited him with his mother. In my line of work, its greatly appreciated getting recognized for a job well done and I didn't want this incident to go unnoticed for Jon. He did a great job assisting me!

 

September 2010

Lisa Miller

Officer Miller is highly motivated and demonstrates outstanding communication and interpersonal skills with the Client, residents and guests. She excels at all 3 major positions including Gate Access, Dispatch and Road Patrol and she constantly displays a positive attitude and a professional appearance. Her performance while at work is infectious to the entire staff. Her attendance and punctuality is unblemished and she is always willing to help out with volunteering for open shifts.

Officer Miller is well respected by both the Client and her co-workers as well. She takes great pride in her work and is an invaluable member of The Titan International team.

 

February 2010

Captain Luis Flores

Captain Flores was nominated as the Titan International Security Services, Inc. Officer of the Month by the entire staff of the site he supervises. It is an honor to hear firsthand how his employees feel that he is a great source of motivation and respect. They feel that they are being groomed by Captain Flores so that they will succeed in their positions, and be worthy of promotion. He leads by example and is an asset to Titan.

 

February 2010

Richard Castiglia / Joanne Hoppe

On February 18, 2010 Captain Castiglia and Officer Hoppe were both instrumental in the apprehension of two suspicious individuals. Two individual's approx 18 years old wearing dark clothing approached the gate on foot. Gate Officer Hoppe immediately challenged these individuals questioning them and they stated they wanted to know if any celebrities lived in the community. Officer Hoppe stated that she could not release that information. The individuals knowing that would not be able to gain access to the property decided to leave.

Officer Hoppe informed road patrol Captain Castiglia of the incident and he immediately began to setup an exterior perimeter following the individuals. During his investigation Captain Castiglia observed these individuals in and out of the foliage on the northbound side of Military Trail with the individuals leaping the fence. While holding his position Captain Castiglia contacted Jupiter Police Department with the incident details and they sent all available units. With units on both the interior and the exterior of the community the individuals where apprehended minutes later trying to leap back over the fence onto Military Trail. The individuals where discover with cell phones, camcorders, and GPS units on their person. Captain Castiglia and Officer Hoppe are true team players who have demonstrated initiative, professionalism and dedication. Their actions reflect Titan International's overall dedication to the safety and well being of residents.

 

February 2010

Johanne Joseph

Officer Joseph carries herself, in a professional manners. She developed in to one finest officer. She is well liked by the residents and her interaction with them.

Officer Joseph always arrives on time for her shift and she is always available when you needed to cover any shift at the main gate.

As a supervisor, I know I can continue to depend on officer Joseph, her knowledge and action reflect Titan's overall dedication for this community. I would like to nominate for officer of the month Johanne Joseph for a job well done!

 

January 2010

Jim Brady

As a retired 27 year veteran of the Lauderhill Fire Department here in South Florida, Officer Jim Brady brings a day to day work ethic & dedication to his daily assignment second to none. Arriving to work a half hour early every day, Jim sets the tone as the day shift arrives for duty. His excellent attitude, professional demeanor & tireless work ethic displayed each & every day has an infectious effect on his coworkers.

Jim is proficient with Road Patrol & Access Control duties and is very knowledgeable with regards to Titan International policies & procedures. Jim patrols the community as the First Responder on the day shift. He has an outstanding attendance record and is always willing to go that extra mile.

During the first week of November, Officer Brady responded to a dispatch call for an unconscious member along the 11th fairway. Jim's immediate response allowed him to assess the patient as being in full cardiac arrest & immediately began CPR combined with the use of the AED. After several minutes Paramedics took over but unfortunately the member passed away. His actions were commended by the Homeowners Association.

Officer Brady enjoys working for the Titan team and he is well respected by his peers. He has become extremely valuable member of the community we serve.

 

December 2009

Officer David Matson

Captain Matson has been selected for Office of the Month due to the positive comments that we have received from both the residents and property manager. These comments range from his continued professionalism, respect towards other, kindness and most of all is a team player. These qualities are what Titan International looks for in an employee and David has them. Keep up the good work.

 

November 2009

Officer Luis Velazquez

Security officer, Velazquez is very well respected by co-workers and an invaluable member of Titan Team. As a supervisor, I know I can depend on Officer Velazquez. He takes great pride in his work and excels in his position as access control at the construction gate, main gate and road patrol.

Officer Velazquez is always willing to go extra mile for the Titan Team. Based on these attributes I would like to nominate for officer of the month Mr. Luis Velazquez.

 

October 2009

Officer Conrad Wilbur

Since joining Titan International on March 17, 2008, Officer Wilbur's attendance record has been outstanding and he is always willing to go the extra mile for Titan International. Recently Officer Wilbur has been instrumental in covering numerous open shifts, vacation requests, and special details throughout the company. He also excels at Road Patrol, Access Control & Dispatch duties and he is extremely knowledgeable with regards to Titan International policies & procedures and always works his shift in a professional manner.

Officer Wilbur is well respected by both the client and his co-workers and is an invaluable member of The Titan International Security staff .

 

September 2009

Lt. David Hugo

As Lieutenant and Field Training Officer, David has worked hard in keeping the roadways safe for the past 6 years. He always provides a high level of service to the members and guests and he continuously strives to uphold and enforce the rules and regulations of the community.

This past month David's service as always is outstanding. While supervising the day shift one afternoon he was inspecting the gatehouse when there was a horrific accident involving 2 vehicles. Without hesitation, David ran to the scene while having Boca Fire/Rescue to be dispatched immediately. David was able to render immediate aid to both victims.

David always arrives early for his scheduled shift and is always available to stay late if necessary. His work ethic in combination with his professionalism is a positive example to those around him. His service and dedication to the community makes him an extremely valuable member of the Titan team.

Security Officer Ron Rosen

It is with great pleasure that I nominate Security Officer Ron Rosen, as this facilities representative for Titan International's Officer of the Month for September 2009.

Officer Rosen, has been a member our team since October 2007. During this time period he strives to display a professional manner and a polite and reassuring demeanor. Whether assisting at the clubhouse or during Road Patrol duties. His work ethic is a source of motivation for his peers, his appearance and presence exhibit confidence, and instills in residents and guests a perception of "Safety".

As a supervisor, I know I can continue to depend on Officer Rosen; his efforts have not gone without notice. He is truly an asset to both this facility and to Titan International Security.

 

August 2009

Security Officer Ron Parks

Officer Parks continuing level or proficiency and professionalism has identified him as a valuable member of the Titan International Residential Security Team.

On review of Officer Parks, assignment to this facility in July 2008, to this date, he has distinguished himself as a professional. Whether it is his willingness to assist in shift coverage, Road Patrol Activities, or his punctuality, he places a great level of enthusiasm into his work.

These attributes are reinforced by his "Team Sprit" and his attitude has had, and will continue to have a positive impact with both residents and his fellow officers.

Based on these attributes I would like to nominate for officer of the month, Security Officer Ron Parks, for a Job Well Done!

 

July 2009

Sgt. Heather Martin

As Sergeant and Gate/Dispatch Training Officer, Heather works hard in keeping the Titan staff here at current and up to date with continued training and service. She always provides a high level of customer service to the members and guests and she continuously strives to keep site operations at optimal performance.

This past month Heather's service has been outstanding. As the gatehouse construction project has been underway, she has been instrumental in keeping the site Security operations completely functional. Despite rigorous hardships placed on her and the dispatch staff with the transfer of operations from the old gatehouse to a temporary trailer, the security department has not missed a beat and continues to provide the residents with the highest level of service.

Heather always arrives early for her scheduled shift and is always available to stay late if necessary. Her work ethic in combination with her professionalism is a positive example to those around her.

Heather's service and dedication to the community makes her an extremely valuable member of the Titan team.

 

June 2009

Officer Michael Beirne

Officer Michael Beirne has been a member of the Titan team here at since July - 2008 and has developed into one of the finest Officers on site. He excels in Road Patrol and Access Control duties and is a "First Responder". He is readily available to accept any and all overtime shifts and shows a willingness to help the Titan team in any way possible.

Michael's excellent attitude and friendly demeanor are the perfect combination to compliment our staff. He is well liked by the residents and he is a favorite amongst his peers.

 

May 2009

Security Officer Jack Goldberg

Officer Goldberg carries himself in a professional manner. He is well liked by the communities' residents and his interaction with them has established a useful forum for the residents to communicate their needs and concerns.

Furthermore he recently took the lead in providing third party participation in a fellow employee's health needs. He was instrumental in the relay of information between the effected employee and the community. As he rallied support he was also willing to cover staffing demands as they arose.

As a supervisor, I was impressed at the level of commitment Officer Goldberg made to a fellow Titan employee, his actions reflected on his commitment to the Titan Team.

 

April 2009

Capt. Richard Castiglia

Recently one of our residents caught her foot on one of the street light reflectors and took a very bad fall. Plunging face first, she hit her cheekbone on the street and also broke her wrist in six places and lacerated her knee. According to the hospital E.R., her surgeon, and the responding E.M.S., her injuries may have but much worse if not for the immediate action of Captain Castiglia. He immediately called for EMS, and with an extremely composed demeanor comforted the resident as she lay in severe pain in the street. When she displayed signs of breathing difficulty, he rapidly and gently administered oxygen.

Captain Castiglia also utilized his calm professional manner to ensure passers-by were moved along and kept at a distance. His commitment to the residents and attention to his duty serve as a daily example of his dedication to Titan International's Core Values and Commitment to Excellence.

Lt. John Dicarlo

On April 17th, Lt. John Dicarlo responded to a call for medical assistance at the Golf Club's starter shack and found a club member sitting down in noticeable pain. He observed that she had a contusion and a laceration on the left side of the shin caused by an errant golf ball. After she declined his offer to call for EMS, Lt. Dicarlo immediately began to disinfect and bandage the wound. Next he elevated the leg, provided an ice pack for the bruise and padded the wound with an ACE bandage so the member could continue play.

The Club Manager, Head Golf Professional and the injured club member were very impressed with Lt. Dicarlo's response time and first aid expertise. Lt. Dicarlo has repeatedly proven to be an invaluable asset to Titan International -- he readily volunteers for any assignments that may come up and is very knowledgeable not only in security operations but first aid as well.

 

February 2009

Lt. David Hugo

As Lieutenant and Field Training Officer, David has worked tirelessly to keep the roadways safe for the past six years. He had always provided a high level of service to the members and guests of our community -- continuously striving to uphold and enforce its rules and regulations.

This past month while supervising the afternoon shift, he responded to a home fire alarm within a sub-association. The residents were not present and while walking around the perimeter of the home, he noticed smoke within the kitchen area. Lt. Hugo immediately coordinated the response of Boca Fire/Rescue, which arrived and extinguishrd a small kitchen fire.

David was also credited by a very grateful resident for retrieving important legal documents that were lost. Lt. Hugo and the day shift Road PAT units stopped traffic to pick up over 100 sheets of loose documents and return them all safely to their owner.

Lt. Hugo always arrives early for his scheduled shifts and is always available to stay late if necessary. His work ethic, combined with his professionalism, creates a positive example for his fellow colleagues. His service and dedication to the community, makes him an extremely valuable member of the Titan Team.

 

January 2009

Thomas Falcone Golf Club

Capt. Thomas Falcone's quick response to a medical call at the clubhouse and his invaluable experience as an E.M.T. resulted in commendations from management and the guest's family. Responding to the complaint of light-headedness, Capt. Falcone administered oxygen and evaluated the guest for injuries. Capt. Falocne suggested that the guest be seen by a medical professional but further medical treatment was refused. The guest expressed appreciation for Capt. Falcone's quick response and treatment. The Club and Spa Managers were also very impressed by Capt. Falcone's knowledge and professionalism. They went on to further explain to the resident member that they felt very safe with Titan officers as their security team.

Capt. Falcone leads by example through his professionalism, knowledge, attitude and appearance. His knowledge and actions reflect Titan's overall dedication to the care and well-being of its community's guests and residents.

Richard Castiglia

Devoted to Titan International and the community , Captain Castiglia raises the bar of security professionalism by setting high standards of diligence and service. His work ethic and his commitment to protecting this community are apparent in everything he does. Recently, Richard apprehended six suspects who were trespassing on the property. He has also received several compliments from a number of residents. We appreciate his professional character and the wonderful job he is doing.

 

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